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SECURITYTEC LTD - TERMS AND CONDITIONS OF SALE.


Ordering.

Address:
Securitytec ltd
132 Riddlesdown Road
Purley
Surrey
CR8 1DE

Telephone : 0845 1400234 | Fax : 020 7900 2351

You can order products displayed on this website via:

When you place an order on line, you will be sent an automated email confirming receipt of your order. The fact that you have received an automatic confirmation does not necessarily mean that we will be able to meet your order.

Product Availability.

Every effort is made to maintain accurate stock level information on the website however we cannot guarantee 100% accuracy.

If we cannot deliver part of an order within the timeframe indicated on our product information we will either;

Prices and Payment.

All prices are in Sterling and are exclusive of VAT and are those current at the date of payment. Listed prices are subject to change or withdrawal without notice.

Goods will be dispatched on completion of payment.

All Online transactions will be carried out using 128 bit encryption to ensure the highest level of end to end security.

You can pay by:

Delivery To U.K. Addresses.

Delivery costs to U.K. Mainland, Next Business Day;

Delivery to U.K. addresses on orders completed by 1pm will normally be dispatched for Next Business Day Delivery . Any delays will be notified by either email or phone.

Please note next working day cannot be guaranteed to Northern Ireland and all Scottish Highland and Island areas.

International Delivery.

Please email or Fax for carriage charge and add 17.5%VAT to all orders.

Please note; For EU Customers outside the UK with VAT registration issued by a/or the member state, there will be no VAT charge. Please fax order with Company Headed Paper with VAT registration Number. For Delivery time please contact us.

For Customers outside of the EU, Please phone, fax or email for tax free purchases and delivery costs.

Customer Support.

Please phone or fax between 9am- 5pm Monday to Friday, in the event of no reply please leave a message with phone number to return your call as soon as possible.

Returns.

Retail customers are entitled to return the goods if not entirely satisfied within a period of 7 days from delivery of the good to you. If you would like to return goods please call us to obtain a returns form which must be fully completed and enclosed with the goods.

Please contact us before returning any faulty item, where we will talk you through a few basic checks to confirm whether the problem is with the product, product settings or the lack of familiarity with it.

Any product you wish to return must be confirmed faulty by contacting us, upon which we will issue a returns number and form, which must be enclosed with the returned product to the address below.

Any returned product is your responsibility until it is received by us, therefore we recommend you return it via a secure delivery method requiring signature on delivery.

Our returns address is:
Securitytec ltd
132 Riddlesdown Road
Purley
Surrey
CR8 1DE

Warranty.

If any of our goods become defective by reason of defects in materials, manufacturing or workmanship within a period of 12 months from the dispatch date, we will replace or repair the goods (at our option). This is conditional on the goods having being returned to us in good order and accompanied by a fully completed returns form.For a replacement of goods to be considered the goods must be returned with all original packaging. All products carry this 12 month warranty unless otherwise stated on the original invoice or product description page of catalogue or web site.

Complaints.

It is our aim to ensure customer satisfaction, however we realize that problems can sometimes occur. We always appreciate feedback from customers and aim to deal with any problems or difficulties experienced quickly and fairly.

If you feel you have a complaint please Send me an email email us through the Contact form or call us on 0845 1400234. We endeavor to respond to complaints within 5 business days.

Legal Status of Products.

It is the responsibility of the buyer to ascertain and comply to all applicable laws in regard to the profession and use of any items purchased. By placing an order, the buyer represents that he or she agrees to use the product only in a lawful manner. We assume no liability associated with product usage.